Frequently Asked Questions

Plannelink is a secure platform for creating an encrypted inventory of your digital assets (bank accounts, brokers, crypto, insurance, domains) and ensuring your beneficiaries receive recovery instructions in case of prolonged inactivity. We don't save passwords, only the map of WHERE your assets are located.

No. We don't save your passwords, only the inventory of WHERE your assets are located (e.g., 'Account at Directa', 'Ledger in safe'). Heirs receive instructions to recover assets legitimately, not direct access credentials.

For digital investors (30-55 years old) with fragmented assets across multiple platforms: brokers, banks, crypto exchanges, hardware wallets, domains, cloud services. Ideal for those who want to reduce operational risk for their family with verifiable security standards.

It doesn't store your passwords, doesn't automatically transfer funds, doesn't replace a legal will. It's a complementary tool for digital continuity, not a financial or legal service.

No. We use Zero-Knowledge encryption: data is encrypted on your device with your Master Password before reaching our servers. Not even we have the key. It's technically impossible for anyone (including us) to access your data without your password.

Hackers would only find encrypted, unreadable data (blobs). Without your Master Password, which isn't stored on our servers, decrypting the data is mathematically impossible with AES-256-GCM and PBKDF2 (600k rounds).

Data is hosted in Europe on GDPR-compliant servers. All connections are protected via TLS 1.3 (HTTPS). We never share data with third parties.

Your data is encrypted in such a way that it is unrecoverable without your Master Password. However, if you lose it, Plannelink allowing you to reset your vault by deleting all existing data and starting over. This is a security measure to ensure no one can access your data without the correct key.

No. Thanks to our Zero-Knowledge architecture, we can't see your data, so we can't sell it even if we wanted to. Our business model is based on future Pro subscriptions, not advertising or data sales.

The system monitors your activity (login). If you don't log in for 30 days, you receive a first verification email. Without response or login: after 7 days you get a reminder, after another 3 days an urgent email, and after 1 final day, beneficiaries receive an email with a secure link to access the Heir Portal.

They receive access to the Heir Portal where, by entering your Master Password, they'll be able to view the complete map of your assets (names, locations, recovery instructions) and your personal notes. From the portal, they'll be able to download a PDF document for offline consultation.

Yes. You can add test assets, designate test beneficiaries (even your secondary email) and simulate the entire flow. The dashboard has a 'Sending Simulation' function that simulates sending the email to the beneficiary to understand how it works.

Absolutely yes. You can add, modify or delete assets, beneficiaries and instructions at any time. Changes are immediate and always encrypted with your Master Password.

In the free plan you can add 1 beneficiary. In the Pro plan (coming soon) you'll be able to add a larger number and configure priority rules and differentiated access.

No, not immediately. They receive a notification only when the Dead Man's Switch activates. However, it is essential to inform your loved ones in advance and ensure they know how to access your Master Password, which is indispensable for decoding the data in the heir portal.

Currently all beneficiaries receive the complete inventory. In the Pro plan you'll be able to configure granular access (e.g., spouse sees everything, accountant only sees business accounts).

You can update the beneficiary's email at any time from the dashboard. We recommend verifying periodically (every 6-12 months) that contacts are still valid.

Yes, at any time. No vendor lock-in. You can download everything in JSON or PDF format, encrypted or plain. Export is free and unlimited for all plans.

Export is instant. Once you start the procedure, the system generates the file in a few seconds, ready for immediate download.

This feature isn't yet available for free accounts, but is planned as an advanced feature for Pro accounts. The JSON format is designed to be easily readable and re-importable in the future.

Yes, we use an open JSON standard easily readable by any system. The format is documented and designed for maximum interoperability, allowing you to import data into spreadsheets, databases or other software.

Yes. The basic plan is free forever and includes all essential features: up to 5 assets, 1 beneficiary, unlimited export and Dead Man's Switch. In the future we'll offer a Pro plan with advanced features.

The Pro plan (coming soon) will include: a larger number of assets and beneficiaries, granular access, customizable Dead Man's Switch timings, priority support and re-import functionality.

No. The free plan doesn't require a credit card. You register with email and password, set your Master Password and immediately start mapping your assets.

Yes, when the Pro plan becomes available you can upgrade at any time. All your data will remain unchanged, you'll just get additional features.

Plannelink works on all modern browsers: Chrome, Firefox, Safari, Edge (updated versions). We recommend always using the latest version to ensure maximum security.

Currently Plannelink is a responsive web app optimized for mobile. You can access from any device via browser. A native iOS/Android app is on the roadmap for the Pro plan.

No. Plannelink is a web app that requires an internet connection for login and to sync encrypted data securely.

No. Plannelink is a complementary tool for digital continuity, not a legally binding document. We recommend integrating it with a formal will drafted with a notary.

Yes. Plannelink is designed to comply with GDPR: right to access, portability, deletion. Data is hosted in Europe and not shared with third parties.

We can only provide what we have: indecipherable encrypted data. We technically cannot decrypt data for anyone, even under court order, because we don't possess the keys.